Buyback & exchange

The piece is weighed on a calibrated scale in your presence. Purity is established by the BIS hallmark where one is present; where there is no hallmark, we test the metal and show you the reading before we quote.

The rate applied is our counter rate for that day and purity. We will tell you the rate, the weight, and the resulting figure separately, so you can check the arithmetic yourself.

• Stones and non-gold parts. Kundan foil, enamel, lac filling, thread and beads carry weight but are not gold. These are deducted from the gross weight.
• Refining loss on unhallmarked or mixed-purity items, because the metal has to be melted and re-assayed.
• No deduction for making charges — you paid those once; we do not charge them again on the way out.

Exchanging against a new piece is settled at the same day’s rate, with the value of your old gold shown as a separate line on the new invoice. You will see both numbers before you commit.

Certified diamonds bought from us are exchangeable against a new purchase at the certificate value, less the gold and making component of the original piece. Loose resale of stones is assessed case by case; bring the certificate with you.

• The jewellery itself, and the original invoice if you still have it.
• Any diamond or gemstone certificates.
• Government photo ID, which we are required to record for higher-value transactions.

Settlement is by bank transfer or cheque in your name. Cash settlement is limited to the thresholds permitted under Indian law. Payment for an outright sale is made on the same working day once the valuation is agreed.